Complaints Procedure

If you are unhappy with any aspect of our service please contact us in writing at info@kapitl.co.uk or by post to Kapitl Business Finance Limited, Unit 82A James Carter Street, Ipswich, IP28 7LE. Please include your full name, company name, contact details and a clear description of your complaint.

We will acknowledge your complaint within 5 business days and aim to provide a full response within 8 weeks. If we are unable to resolve your complaint within this timeframe we will write to you explaining why and provide an expected resolution date.

If you are not satisfied with our response you may be able to refer your complaint to the Financial Ombudsman Service (FOS) at financial-ombudsman.org.uk or by calling 0800 023 4567. Please note the FOS may only be able to assist in certain circumstances.

As a UK registered business we are committed to resolving complaints fairly and promptly. If you feel your complaint has not been resolved satisfactorily you may contact the Business Banking Resolution Service (BBRS) for independent assistance.