Complaints Procedure

If you are unhappy with any aspect of our service please contact us in writing at hello@kapitl.uk or by post to Kapitl Business Finance Limited, Office Serv, Unit 82a James Carter Road, Mildenhall, Bury St. Edmunds, Suffolk, IP28 7DE. Please include your full name, company name, contact details and a clear description of your complaint.

We will acknowledge your complaint within 5 business days and aim to provide a full response within 8 weeks. If we are unable to resolve your complaint within this timeframe we will write to you explaining why and provide an expected resolution date.

If you are not satisfied with our final response, we will tell you in it whether another body is able to look at your complaint. The Financial Ombudsman Service (FOS), at financial-ombudsman.org.uk, can only consider complaints that fall within its powers, which may not include this service.